Customer Support

  • Customers have access to first hand support via our partners who have a local presence and are thoroughly trained, both technically and functionally, to take care of all our customers’ needs.
  • To enable self-learning, we have made several video tutorials on the website. User Manual with detailed instructions on how to use the application is also available via website.
  • Any query, issue, suggestion that you might have, please share with us by raising a ticket on the customer portal and our technical and functional experts will get back to you right away.

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Partner Support

  • Partner Portal gives all partners access to a transparent Lead Management module that lets them register, assign and lock their leads while helping them to keep a track on the progress of each lead.
  • Partners also have access to a vast Knowledge Management module via partner portal that contains all functional, technical and marketing related collateral.
  • Partners receive a ‘Demo in a Box’ kit which enables them to conduct offline product demonstrations and Proof of Concepts along with a trial account on Ideal Analytics cloud, also for demo purposes.

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